RAISE ONLINE SERVICE REQUEST
FREQUENTLY ASKED QUESTIONS
How do I schedule a service call or installation guidance request?
Our Team strongly believes in providing Exceptional Customer Service. You can contact us on our Toll-Free Helpline or send us an Email.
Toll-Free Helpline: 1800 267 7797
(Timing: 10 am to 6 pm)
Email: customer.care@aquantindia.com
You can also raise an Online Service Request by filling the form on this page.
Use the below link to download our complete Warranty certificate:
What is covered under Warranty?
Our Warranty period (maximum 10-Years depending on product category) refers to ‘Service Warranty’ where an Aquant Service Technician will visit you free-of-cost.
Consumable Spare-Parts are not included in this warranty and will be chargeable. Kindly note that any kind of physical damage caused due to wrong installation or mishandling of the product is not covered under warranty.
How do I check the warranty period of my product?
The warranty period varies from product to product and can vary upto 10 years.
The warranty period starts from the date of Dealer’s Invoice and not from the date of installation. You can refer to the chart below to check warranty period of different product categories:
What is Installation Guidance? How many complimentary visits does Aquant provide?
It is strongly recommended to avail installation guidelines after the purchase of multi-function shower systems and diverters to avoid errors on site.
In case of plumbing/installation guidelines and product demonstration requests, Aquant or its Authorized Service Franchisee/ Representative will provide 3 complimentary technician visits at a customer’s site purely for the sake of guiding the technician/plumber/interior architect, etc. on site.
Irrespective of the number of Aquant products purchased by the customer, the total number of complimentary visits shall be restricted to 3.
Any visit beyond the 3 complimentary visits will carry a visit charge which has to be paid by the customer as determined by Aquant or its Authorized Service Franchisee/ Representative.
What is the typical response time for service calls & installation guidance requests?
Once a request is made, Aquant or its Authorized Service Franchisee/ Representative will contact you within 48 hours.
If the Product is installed beyond the municipal limits of Aquant Authorized Dealer locations, any and all costs and expenses incurred for repair/service of the Products in respect of a) to and fro travel of service personnel and b) transportation of the Product and/or spare parts and/or components from the location of Aquant’s branch office to customer’s location and back shall be borne by the customer. Service calls in such cases will be completed within 5-6 working days.
Note that we do not provide service on Sundays.
What do I require to avail product warranty?
Warranty is only effective if proof of purchase (Original Sales Invoice) is provided with all warranty claims or requests.
Visit charges are applicable if proof of purchase is not presented during technician visit.
I have lost/misplaced my Original Sales Invoice. How do I receive service?
Don’t worry! Our service technician will visit your site and do the necessary repairs/spare part replacement.
However, a nominal site-visit charge of Rs. 500 will be applicable. As well, spare part replacements will be chargeable and will have to be approved by the client before replacements can be made.
I found a product defect after it was delivered to me by a dealer. How do I avail my warranty?
Our products go through numerous Quality Control procedures which ensure that they are delivered safely to our Dealers.
However, if a customer finds any defect in the product, the same should be reported prior to Installation. We will not be able to provide free replacements or free repair claims post installation.
Where can I find Cleaning & Care Instructions?
To ensure your Aquant product performs and gives many years of use, please follow our cleaning & care recommendations carefully, as any damages resulting from poor maintenance are not covered under the warranty.
Our care instructions are mentioned in our warranty card. You can also use the following link to view comprehensive maintenance guidelines: